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A problemwith the app?We look into it

A bug, a screen that will not load, a figure that looks wrong: describe what happens, we reproduce it and reply.

Problem with the app

The more precise the description, the faster the fix.

Email address

DeviceApp version optional

App version: e.g. 3.0.3. Leave blank if you cannot find it.

What happens

or write to contact@docteurbet.fr

Before writing

Check that the app is up to date: many problems are already fixed in the latest version.
Close it completely, reopen it, and check your connection.
On the web, reload the page or try another browser.

What helps us

The screen concerned, what you did just before, and the error message if there is one. If you have a screenshot, say so: we will ask for it when we reply.

Response time

A few days as a rule. If your request has a deadline, say so: we prioritise those.

Your address is only used to reply to you. See the App privacy policy.

Another question?

For anything else, use the general contact form.

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